Refund policy

RETURN AND REFUND POLICY

Last Updated: August 5, 2026

Thank you for shopping with TinoCart. We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our Return and Refund Policy below.

1. RETURN ELIGIBILITY

Items may be returned within 14 days of purchase if they meet the following conditions:
- Item is in original, unused condition
- Item has original tags and packaging intact
- Item has not been worn, washed, or damaged by customer
- Item is not a final sale or clearance item
- Item includes proof of purchase (receipt or order confirmation)

2. NON-RETURNABLE ITEMS

The following items cannot be returned:
- Final sale or clearance items
- Underwear or intimates (for hygiene reasons)
- Custom or personalized items
- Items purchased during a special promotion (unless stated otherwise)
- Damaged items due to customer misuse
- Food products

3. HOW TO INITIATE A RETURN

To start a return:
1. Contact us at Tinocart546@gmail.com with your order number
2. Provide reason for return
3. Wait for return authorization number
4. Pack item securely in original packaging
5. Ship to return address provided (customer pays return shipping)

Items received without authorization will not be accepted.

4. RETURN SHIPPING

- Customers are responsible for return shipping costs
- We recommend using tracked shipping for security
- Items must be shipped to the address provided in your return authorization email
- Risk of loss or damage during return shipping is the customer's responsibility

5. INSPECTION & PROCESSING

Once we receive your return:
- Item will be inspected within 3-5 business days
- If item meets return conditions, refund will be processed
- If item does not meet return conditions, it will be returned to you at your expense

6. REFUNDS

Full refunds will be issued for:
- Defective or damaged items
- Items not as described
- Wrong items shipped

Refunds will be processed as follows:
- Original shipping costs are NOT refunded
- Return shipping costs are NOT refunded by TinoCart
- Refund will be issued to original payment method
- Refund will appear in your account within 5-10 business days after approval

7. EXCHANGES

We do not offer exchanges. To exchange an item:
- Return the original item following our return process
- Once refund is approved, place a new order for the desired item

8. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:
- Do not return the item without contacting us first
- Contact us at Tinocart546@gmail.com within 3 days of delivery
- Provide photos of damage and the defect
- We will arrange a replacement or refund
- Return shipping will be covered by TinoCart for defective items

9. MISSING ITEMS

If your package is missing items:
- Contact us at Tinocart546@gmail.com within 3 days of delivery
- Provide order number and photos of packaging
- We will send missing item or issue refund for missing item(s)

10. RETURN PERIOD FOR DIFFERENT REGIONS

- Worldwide: 14 days from purchase date

Note: Return periods are calculated from the date of purchase, not delivery date.

11. SALE AND CLEARANCE ITEMS

Items marked as "Sale" or "Clearance" are typically final sale and cannot be returned. Check product page for return eligibility.

12. CUSTOMER INITIATED RETURNS

For returns not due to our error:
- Refund amount: Full purchase price (minus original shipping costs)
- Return shipping: Customer responsibility
- Timeframe: 14 days from purchase

13. CONTACT US

For return-related questions or to initiate a return:
- Email: Tinocart546@gmail.com
- Response time: Within 24-48 business hours

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By placing an order with TinoCart, you acknowledge that you have read and agree to this Return Policy.

For the most up-to-date policy information, please visit our website regularly.