Contact information
CONTACT INFORMATION
Last Updated: August 5, 2026
Thank you for choosing TinoCart. We're here to help! Use the contact information below to reach us with any questions, concerns, or feedback.
1. EMAIL SUPPORT
Primary Email: Tinocart546@gmail.com
Response Time: Within 24-48 business hours
Available for: General inquiries, order issues, product questions, complaints, returns, refunds
2. CUSTOMER SERVICE HOURS
Available 24/7, 365 days a year
Timezone: Israel (IST - UTC+2)
3. MAILING ADDRESS
TinoCart
Smilansky 38
Rishon Lezion
Israel
Note: Please allow 5-7 business days for mail to reach us.
4. PHONE SUPPORT
Currently, we do not offer phone support. For fastest response, please email us at Tinocart546@gmail.com
5. CONTACT FORM
You can also fill out our contact form on our website at:
https://tinocart.store
We will respond to all inquiries within 24-48 business hours.
6. SOCIAL MEDIA
Follow us for updates, promotions, and announcements:
- Instagram: @tinocart_
- TikTok: @tinocart3
Note: While we monitor social media, please use email for urgent matters.
7. LIVE CHAT
Available on our website 24/7
8. TYPES OF INQUIRIES & CONTACT METHOD
Order Inquiries → Email: Tinocart546@gmail.com
Product Questions → Email or Live Chat
Returns & Refunds → Email: Tinocart546@gmail.com
Technical Issues → Email: Tinocart546@gmail.com
General Feedback → Email: Tinocart546@gmail.com
Bulk Orders → Email: Tinocart546@gmail.com
Partnership Opportunities → Email: Tinocart546@gmail.com
9. EXPECTED RESPONSE TIMES
- Email: 24-48 business hours
- Live Chat: Immediate response (24/7)
- Contact Form: 24-48 business hours
10. ACCESSIBILITY
We are committed to making our customer service accessible to all. If you need assistance or accommodations, please let us know and we will do our best to help.
11. PRIVACY & DATA
When you contact us, we collect information to assist you. Your data is handled according to our Privacy Policy. For more information, please visit [LINK TO PRIVACY POLICY].
12. FEEDBACK & COMPLAINTS
We value your feedback and want to resolve any issues quickly. If you have a complaint:
1. Contact us at Tinocart546@gmail.com
2. Provide detailed information about your concern
3. Include order number if applicable
4. Suggest a resolution (if possible)
We will respond within 48 business hours with a resolution plan.
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Thank you for choosing TinoCart. We look forward to hearing from you!