Shipping policy

SHIPPING POLICY

Last Updated: August 5, 2026

Thank you for shopping with us at TinoCart. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.

1. SHIPPING METHODS & TIMEFRAMES

We offer the following shipping options:

Standard Shipping
- Delivery time: 7-21 business days
- Available for: Worldwide
- Cost: FREE
- Note: Delivery time may vary depending on destination

All orders are subject to customs duties and taxes where applicable.

2. SHIPPING COSTS

We offer FREE SHIPPING on all orders worldwide. There are no additional shipping costs regardless of order size or destination.

3. ORDER PROCESSING

- Orders are typically processed within 1-2 business days
- Processing does not include weekends or holidays
- Shipping timeframes begin after order processing is complete
- You will receive a tracking number via email once your order ships

4. SHIPPING ADDRESS

- Delivery addresses must be complete and accurate
- We are not responsible for deliveries to incorrect addresses provided by the customer
- Residential and commercial addresses are accepted
- PO Boxes: Available

5. TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your shipment in real-time

You can also track your order by logging into your account on our website.

6. DELIVERY DELAYS

While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Carrier delays
- High order volume
- Customs clearance (for international orders)

In case of significant delays, we will contact you with an update.

7. DAMAGED OR LOST PACKAGES

If your package arrives damaged or does not arrive within the estimated delivery window:
- Contact us immediately at Tinocart546@gmail.com
- Provide order number and tracking number
- Include photos of damage if applicable
- We will work with the carrier to investigate and resolve the issue
- Replacement or refund will be issued once claim is resolved

8. REFUSED DELIVERY

If you refuse delivery of your package:
- Return shipping costs are the customer's responsibility
- Full refund will be issued
- Refund will be processed once item is returned in original condition

9. INTERNATIONAL SHIPPING

For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- Delivery times are estimates and not guaranteed
- Some countries may have restrictions on certain products
- Insurance is not included unless specified

10. SIGNATURE REQUIRED

Certain orders may require a signature upon delivery. If you are not available:
- Carrier will leave a notice with redelivery instructions
- Contact the carrier to arrange an alternate delivery time
- Unclaimed packages will be returned to us

11. PACKAGE INSURANCE

Standard shipping does not include insurance. We recommend selecting insured shipping for high-value items.

12. LIMITATIONS OF LIABILITY

We are not liable for:
- Delays caused by forces beyond our control (natural disasters, strikes, etc.)
- Delivery failures due to incorrect address information provided by customer
- Damage during shipping (carrier liability insurance applies)
- Loss or theft after package is left at delivery address

13. CHANGES TO SHIPPING POLICY

We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to our website.

14. CONTACT US

For shipping-related questions or concerns, please contact us:
- Email: Tinocart546@gmail.com

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By placing an order with TinoCart, you acknowledge that you have read and agree to this Shipping Policy.